Thanks for purchasing our products at Legacy Cremation Industries.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

We are committed to providing you with fast and reliable shipping! All orders are processed and shipped via ground service. If you place your order before 12:00 PM PST, we will ship it the same day. Orders placed after this time will be shipped the following business day.

If you need your order shipped next day, please give us a call to place your order, and we’ll be happy to assist you!

Please allow additional time for delivery, depending on your location. Thank you for shopping with us!